Privacy Policy Overview
At Haushelp, we hold your privacy in the highest regard. This policy is designed to transparently explain how we collect, utilize, communicate, disclose, and manage your personal information. Understanding our practices is essential for you to feel secure when using our services.
Our Commitment to Your Privacy
Our Privacy Policy serves as our commitment to protecting and respecting your personal data. We establish the purpose for collecting personal information at or before the time of collection. We ensure that the collection and use of personal information are solely for fulfilling those specified purposes and other compatible purposes, unless we receive the individual's consent or as required by law. We retain personal information only for as long as necessary to fulfill these purposes.
We are committed to collecting personal information by lawful and fair means, and where appropriate, with the knowledge or consent of the individual concerned. It is our priority to ensure that personal data is relevant, accurate, complete, and up-to-date for its intended use. We safeguard personal information with reasonable security measures against loss, theft, unauthorized access, disclosure, copying, use, or modification. Additionally, we readily provide customers with information about our policies and practices relating to the management of personal information.
Details of the Privacy Policy
Effective Date: October 15, 2024 Last Updated: October 15, 2024
As part of Haushelp’s dedication to protecting your privacy, this policy outlines the various ways we handle your personal information across our interactions, including our website, booking forms, and marketing initiatives. By engaging with our services, you agree to the practices described in this policy.
Information We Collect
- Personal Identification Information: Includes full name, email address, and phone number for identification, booking confirmations, service updates, and marketing communications.
- Service-Related Information: Details of the cleaning , companion care, repair services required, including property specifics and any special instructions.
- Payment Information: While we collect payment details necessary for our services, sensitive financial information like credit card numbers is processed through third-party payment processors adhering to industry security standards.
- Automatically Collected Information: Includes data collected via cookies, such as IP addresses, browser types, and page views to enhance user experience and service optimization.
How We Use Your Information
For service delivery, customer support, marketing, and operational improvements. We also use the information to comply with legal obligations and enhance our marketing strategies.
Sharing Your Information
We share information with service providers that support our operations, such as payment processors and customer service platforms, and where required by law or to protect our rights.
Data Retention
We retain personal information as necessary for service provision and comply with legal requirements, after which we securely delete or anonymize the data.
Your Privacy Rights
Includes rights to access, rectification, erasure, and to restrict processing, along with the right to withdraw consent for data use in marketing.
Data Security
We employ robust security measures such as encryption and secure servers to protect your data, acknowledging that no internet transmission is entirely secure.
International Data Transfers
Your information may be stored or processed in Canada or other countries depending on the location of our providers, adhering to applicable privacy laws.
Marketing and Promotional Rights
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies
We use cookies to enhance site navigation and personalize your online experience, with options to manage these settings via your browser.
Policy Updates
We may periodically update this policy and will notify you of significant changes to how we handle personal information.
Contact Us
For any privacy-related inquiries or concerns, please contact us via the provided details.
Email:support@haushelp.ca
Phone:780-800-4021
Address: 10665 Jasper Ave, 14th Floor, Edmonton, AB, T5J 3S9
By adhering to these principles, Haushelp ensures that the confidentiality and integrity of your personal information are protected and maintained, reinforcing our commitment to your privacy rights.